# Client Crash Report \[#895828154\] **URL:** \ **Category:** Crashes, Critical Errors, Game not starting\ **Tags:** closed, cbt2\ **Created:** [November 28, 2023, 7:04pm UTC](https://forum.ymirheim.org/t/client-crash-report-895828154/2231 "2023-11-28T19:04:42Z")\ **Posts on this page:** 19\ **Page:** 1
**Author:** ![Ren](https://forum.ymirheim.org/user_avatar/forum.ymirheim.org/ren/32/924_2.png) [@Ren](https://forum.ymirheim.org/u/Ren)\ **Post date:** [November 28, 2023, 7:04pm UTC](https://forum.ymirheim.org/t/client-crash-report-895828154/2231/1 "2023-11-28T19:04:42Z")
**Please describe what you were doing when the error occured** : **Full critical error message, if available (including system info, message text and the history chain)**: ```plaintext No Label OS: Windows 10 (Version: 10.0; Build: 22621) CPU: GenuineIntel @ 2615 MHz with 16087MB RAM Video: No Video Can't find 'ini:Engine.Engine.GameEngine' in configuration file History: UObject::SafeLoadError <- UObject::StaticLoadClass <- InitEngine ``` **Client version** : 0.7.2-136-g202ed3a It’s happen when I start the game. ---
**Author:** ![Neris](https://forum.ymirheim.org/user_avatar/forum.ymirheim.org/neris/32/1804_2.png) [@Neris](https://forum.ymirheim.org/u/Neris)\ **Post date:** [November 28, 2023, 8:27pm UTC](https://forum.ymirheim.org/t/client-crash-report-895828154/2231/2 "2023-11-28T20:27:06Z")
Does it happen every time when you start the game? ---
**Author:** ![Neris](https://forum.ymirheim.org/user_avatar/forum.ymirheim.org/neris/32/1804_2.png) [@Neris](https://forum.ymirheim.org/u/Neris)\ **Post date:** [November 28, 2023, 8:31pm UTC](https://forum.ymirheim.org/t/client-crash-report-895828154/2231/3 "2023-11-28T20:31:29Z")
If so, can you try starting the game in the safe mode once and then restarting the game again? ---
**Author:** ![Ren](https://forum.ymirheim.org/user_avatar/forum.ymirheim.org/ren/32/924_2.png) [@Ren](https://forum.ymirheim.org/u/Ren)\ **Post date:** [November 28, 2023, 8:38pm UTC](https://forum.ymirheim.org/t/client-crash-report-895828154/2231/4 "2023-11-28T20:38:04Z")
It happen everytime when i click on “Start”, I try with Safe mode still the same error ---
**Author:** ![Neris](https://forum.ymirheim.org/user_avatar/forum.ymirheim.org/neris/32/1804_2.png) [@Neris](https://forum.ymirheim.org/u/Neris)\ **Post date:** [November 28, 2023, 8:47pm UTC](https://forum.ymirheim.org/t/client-crash-report-895828154/2231/5 "2023-11-28T20:47:00Z")
Do you have anything in your `Documents\My Games\Ymirheim\Option` folder? Can you try deleting it? ---
**Author:** ![Ren](https://forum.ymirheim.org/user_avatar/forum.ymirheim.org/ren/32/924_2.png) [@Ren](https://forum.ymirheim.org/u/Ren)\ **Post date:** [November 28, 2023, 8:52pm UTC](https://forum.ymirheim.org/t/client-crash-report-895828154/2231/6 "2023-11-28T20:52:07Z")
Hmm I don’t have Option folder :l ---
**Author:** ![Neris](https://forum.ymirheim.org/user_avatar/forum.ymirheim.org/neris/32/1804_2.png) [@Neris](https://forum.ymirheim.org/u/Neris)\ **Post date:** [November 28, 2023, 9:03pm UTC](https://forum.ymirheim.org/t/client-crash-report-895828154/2231/7 "2023-11-28T21:03:40Z")
Was it working before or is this a new installation? Can you try deleting the System folder in of your game client (you can find the path in the launcher’s settings) and repair game files? ---
**Author:** ![Ren](https://forum.ymirheim.org/user_avatar/forum.ymirheim.org/ren/32/924_2.png) [@Ren](https://forum.ymirheim.org/u/Ren)\ **Post date:** [November 28, 2023, 9:06pm UTC](https://forum.ymirheim.org/t/client-crash-report-895828154/2231/8 "2023-11-28T21:06:10Z")
Yes, it was working on my previous computer and i bought a new one. Ok i’m going to try ---
**Author:** ![Neris](https://forum.ymirheim.org/user_avatar/forum.ymirheim.org/neris/32/1804_2.png) [@Neris](https://forum.ymirheim.org/u/Neris)\ **Post date:** [November 28, 2023, 9:07pm UTC](https://forum.ymirheim.org/t/client-crash-report-895828154/2231/9 "2023-11-28T21:07:12Z")
Did you move your documents folder to a different location by any chance? Or do you have any special characters (non-alphanumeric) in your Windows username? ---
**Author:** ![Ren](https://forum.ymirheim.org/user_avatar/forum.ymirheim.org/ren/32/924_2.png) [@Ren](https://forum.ymirheim.org/u/Ren)\ **Post date:** [November 28, 2023, 9:11pm UTC](https://forum.ymirheim.org/t/client-crash-report-895828154/2231/11 "2023-11-28T21:11:24Z")
I moved the files, but it’s asked me again the path to the game My windows name don’t have non-alphanumeric but my account to access my computer have, but this the same i used to use on my previous computer ---
**Author:** ![Neris](https://forum.ymirheim.org/user_avatar/forum.ymirheim.org/neris/32/1804_2.png) [@Neris](https://forum.ymirheim.org/u/Neris)\ **Post date:** [November 28, 2023, 9:13pm UTC](https://forum.ymirheim.org/t/client-crash-report-895828154/2231/12 "2023-11-28T21:13:29Z")
Can you open Windows PowerShell and execute this? ```auto [Environment]::GetFolderPath("MyDocuments") ``` And paste the result here (you can select with your mouse while holding Shift). ---
**Author:** ![Ren](https://forum.ymirheim.org/user_avatar/forum.ymirheim.org/ren/32/924_2.png) [@Ren](https://forum.ymirheim.org/u/Ren)\ **Post date:** [November 28, 2023, 9:14pm UTC](https://forum.ymirheim.org/t/client-crash-report-895828154/2231/13 "2023-11-28T21:14:13Z")
ok i try ---
**Author:** ![Ren](https://forum.ymirheim.org/user_avatar/forum.ymirheim.org/ren/32/924_2.png) [@Ren](https://forum.ymirheim.org/u/Ren)\ **Post date:** [November 28, 2023, 9:14pm UTC](https://forum.ymirheim.org/t/client-crash-report-895828154/2231/14 "2023-11-28T21:14:42Z")
C:\Users\Meri-\OneDrive\ドキュメント this is what i got ---
**Author:** ![Neris](https://forum.ymirheim.org/user_avatar/forum.ymirheim.org/neris/32/1804_2.png) [@Neris](https://forum.ymirheim.org/u/Neris)\ **Post date:** [November 28, 2023, 9:21pm UTC](https://forum.ymirheim.org/t/client-crash-report-895828154/2231/15 "2023-11-28T21:21:00Z")
Yeah looks like that’s the problem. Your documents folder is located in OneDrive and the path contains special characters… I don’t think the game can process those characters correctly. Not sure yet how to fix it. I’d have to do some experiments on my side. Do you remember by any chance what you did during your Windows installation? I think you used your Micosoft account to log in instead of creating a local account. The error message says it’s Windows 10, is that correct? ---
**Author:** ![Ren](https://forum.ymirheim.org/user_avatar/forum.ymirheim.org/ren/32/924_2.png) [@Ren](https://forum.ymirheim.org/u/Ren)\ **Post date:** [November 28, 2023, 9:22pm UTC](https://forum.ymirheim.org/t/client-crash-report-895828154/2231/16 "2023-11-28T21:22:53Z")
ooh ok, Yes on Windows 10, on my previous computer it was Windows 11 ---
**Author:** ![Neris](https://forum.ymirheim.org/user_avatar/forum.ymirheim.org/neris/32/1804_2.png) [@Neris](https://forum.ymirheim.org/u/Neris)\ **Post date:** [November 28, 2023, 9:25pm UTC](https://forum.ymirheim.org/t/client-crash-report-895828154/2231/17 "2023-11-28T21:25:03Z")
Looks like this might be a solution if you’re willing to disable backups for the Documents folder: [sync - How to unlink my Documents folder from my OneDrive account? - Super User](https://superuser.com/a/1464564) After disabling the One Drive backups it should bring back your documents folder to the usual location. I’m still going to try and fix it in the code, but it can take some time. ---
**Author:** ![Ren](https://forum.ymirheim.org/user_avatar/forum.ymirheim.org/ren/32/924_2.png) [@Ren](https://forum.ymirheim.org/u/Ren)\ **Post date:** [November 28, 2023, 9:26pm UTC](https://forum.ymirheim.org/t/client-crash-report-895828154/2231/18 "2023-11-28T21:26:28Z")
Ok i give a try thank you ! ---
**Author:** ![Ren](https://forum.ymirheim.org/user_avatar/forum.ymirheim.org/ren/32/924_2.png) [@Ren](https://forum.ymirheim.org/u/Ren)\ **Post date:** [November 28, 2023, 9:38pm UTC](https://forum.ymirheim.org/t/client-crash-report-895828154/2231/19 "2023-11-28T21:38:10Z")
It works thank you so much i can finally enter the game !! ---
**Author:** ![Neris](https://forum.ymirheim.org/user_avatar/forum.ymirheim.org/neris/32/1804_2.png) [@Neris](https://forum.ymirheim.org/u/Neris)\ **Post date:** [May 9, 2024, 11:03pm UTC](https://forum.ymirheim.org/t/client-crash-report-895828154/2231/20 "2024-05-09T23:03:42Z")
This now should be properly fixed. When the game cannot write into the documents folder, it’s going to use the AppData folder instead.