Crash when print screen key is pressed

Issues Crashes, Critical Errors, Game not starting
1

The moment when the error appeared (e.g. entering the game / moving between maps / during combat / etc. ): Just standing in Hoddmimis and every time i press the print screen key the game crash with a crash window. I tried to reinstal the game. Also try window mode and full screen.

List the steps that occurred before the crash happened::

  1. Select a character
  2. wait until everthing is loaded
  3. Press the print screen key (impr pant, i have an spanish keyboard)

Full critical error message, if available (including system info, message text and the history chain):

No Label

OS: Windows 10 (Version: 10.0; Build: 19044)
CPU: GenuineIntel @ 3608 MHz with 16300MB RAM
Video: NVIDIA GeForce GTX 1080 (1659)

D3DXSaveSurfaceToFile failed: 88760B59

History: UD3D9RenderDevice::SaveScreenShot <- Rag2CmdMapping::EventUiWindow <- Rag2CmdMapping::ActiveEvent <- Rag2InputMapping::Input <- Rag2InputMapping::Process <- UInput::ReadInput <- UViewport::ReadInput <- APlayerController::Tick <- TickAllActors <- ULevel::Tick <- (NetMode=0) <- TickLevel <- UGameEngine::Tick - CriticalSection <- UGameEngine::Tick <- UpdateWorld <- MainLoop
2

By any chance, do you have any special (non-English) characters in your Windows username?

3

Not really, the windows user name is Victor.